VIRTUAL STAFF SERVICES
Ongoing team member services (Social Media Manager, Community Manager, Website Manager, Project Manager, Virtual Assistant)
Payment & Commitment Terms
Commitment Options: Select your commitment length at sign-up to ensure we can properly support your growth:
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3-Month Commitment: Allows us to establish your systems and understand your goals
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6-Month Commitment: Deeper integration and strategic growth planning
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12-Month Commitment: Comprehensive partnership and sustained results
A minimum commitment is important because one-off work doesn't guarantee sustainable results.
It allows us to understand your business deeply, provide better strategic advice, and help you achieve your growth goals.
After 2 months, if you want to upgrade your package or adjust your strategy, we can advise you based on performance data.
Payment Schedule
Monthly payment is due by the 5th of each month. Invoices will be sent on the 1st of each month.
Late Payment Surcharge
If payment is not received by the 5th of the month, a 5% late payment surcharge will be applied to your invoice (to protect our operational capacity).
Our Team Member Assignment
We assign a dedicated team member from our Chris Stars team to work with you based on your service needs and their expertise. If adjustments are needed, we manage those changes to ensure continuity of service.
Service Details
Our assigned team member will provide the services outlined in the service agreement. This includes:
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Regular task completion and project management
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Communication within 24 hours of contact
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Weekly status updates on current projects
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Collaboration with other team members as needed
Communication Standards
Our team member commits to responding to all messages within 24 hours during business hours (Monday-Friday, 9 AM - 6 PM). Weekends and public holidays may have delayed response times.
System Access & Security
You will provide login credentials to necessary systems (social media platforms, email, project management tools, etc.). Our team member will sign an NDA agreeing to keep all credentials and information confidential and secure.
Removal from Service - Security Protocol
For your platform security and safety: We ask that you communicate with us before removing our team member's access. This allows us to log out securely from all your systems and platforms. Once we've completed the secure logout process, you can bring in your next team member. This protects your data, platforms, and business from potential security vulnerabilities.
If access is removed without notice, we won't be able to properly log out, which could create security gaps in your systems. We recommend always giving us advance notice so we can ensure a smooth and secure transition.
Notification of Other Team Members
If you plan to hire another team member or virtual assistant to support the same areas of work, please inform us in writing in advance. This helps us coordinate efforts, avoid duplicating work, and maintain security of your systems and information.
Early Termination
If you wish to end the engagement before your commitment period ends, the remaining balance is due. For example: 6-month engagement at ₦240,000/month. If you terminate after month 2, the remaining 4 months (₦960,000) becomes due in full (to protect our resource planning and service quality).
Non-Disclosure Agreement (NDA)
Our team member will sign an NDA protecting your business information, strategies, client lists, financial information, and any other confidential data they access. This agreement continues beyond the service period.
Intellectual Property
All work product created by our team member (content, designs, documents, strategies) is your property. The team member retains no rights to the work after the engagement ends.
Performance & Changes
If you are not satisfied with your team member's performance, notify us in writing. We will address performance issues directly with the team member and may arrange a replacement if necessary. Changes in team members do not extend your commitment period.
Scope of Work
The team member will focus on the agreed scope of work outlined in the service agreement. Requests significantly outside this scope may incur additional fees or require a revised agreement.
